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FAQ & TERMS

ABOUT WORKING WITH ME

Why work with a career coach?
 

Strategic positioning and expert guidance help you identify better opportunities faster and negotiate stronger compensation. A career coach who understands your industry and can diagnose what's holding you back makes the difference between months of frustration and focused progress toward the right role.

 

What makes Shimmering Careers different?

This is a personalized partnership, not a packaged service. You work directly with me, Paul Freiberger, from start to finish. I bring 18+ years of career coaching experience, an award-winning background in journalism and strategic communications (NPR, McKinsey & Company), and a track record of helping professionals across virtually every industry land roles that match their expertise and ambitions.

How does the process work?

We start with a complimentary 20-30 minute conversation to understand your situation, goals, and challenges. Based on that, I send you a customized proposal outlining exactly what's included, timeline, and investment. If you decide to move forward, we begin with strategic positioning, then build your materials (resume, LinkedIn), develop your job search strategy, and I support you throughout: interview prep, tailored applications, salary negotiation, until you land the right role.

Do you offer a guarantee?

I don't guarantee specific outcomes because every job search is different and many factors are beyond our control. What I do guarantee: my full commitment to your success, strategic guidance informed by 18+ years of experience, and ongoing support until you accept an offer. If you're not seeing results, we'll diagnose what's blocking you and adjust strategy; I stay with you until we figure it out.

What is your success rate?

Since 2005, I've helped thousands of professionals land better roles, negotiate higher compensation, and make successful career pivots. Most clients see increased interview activity within 2-4 weeks of having updated materials and land roles within 2-4 months of strategic repositioning (vs. 6-9 months going it alone). Your timeline will depend on your situation, target role, and market conditions.

Is your service personalized?

Absolutely. Every engagement is customized because every situation is different. A VP recovering from a layoff needs different support than a mid-career professional seeking a promotion. I tailor my approach to what you actually need, not what fits a pre-packaged template.

Will you write my documents based only on a questionnaire?

No. I prefer to have a conversation with you before writing anything. A questionnaire gives me basic information, but the strategic work of understanding what makes you distinctive, diagnosing what's blocking you, crafting positioning that's authentic to you, requires dialogue. That's where the value comes from.

Services & Approach
 

What services do you offer?
  • Strategic positioning (clarifying how to present yourself for target roles)

  • Resume and LinkedIn transformation (complete restructuring, not templates)

  • Job search strategy (where roles like yours get filled, how to access them)

  • Tailored applications (customized for each specific opportunity)

  • Interview preparation (handling tough questions, demonstrating value)

  • Salary negotiation (getting compensation you deserve)

  • Ongoing support (throughout your search until you accept an offer)

Every engagement is customized based on what you need.

What industries and professions do you serve?

I've worked with professionals across virtually every industry: technology, finance, healthcare, marketing, operations, legal, nonprofit, manufacturing, education, government, and more. What matters isn't the industry; it's the career challenge you're facing and how strategically you're positioned to overcome it.

Do you work with new graduates?

Yes, though most of my clients are mid-career to senior-level professionals. If you're a recent graduate, we'd focus on positioning your internships, projects, and academic work as credible professional experience for entry-level roles.

Do you help people returning to work after a break?

Absolutely. Career breaks (parental leave, caregiving, health issues, sabbaticals) require thoughtful positioning. We'd develop a strategy for explaining the gap confidently and positioning you for re-entry at the right level.

 

Working Together

Where are meetings held?

All consultations are by phone, Zoom, or your preferred video platform. I work with clients across the United States and internationally.

How long will you work with me?

I support you throughout your search until you accept an offer; whether that takes 6 weeks or 6 months. The timeline varies based on your target role, market conditions, and how actively you're searching. I adapt as your situation evolves and don't stop until you've landed the right role.

How often will we meet?

Frequency depends on where you are in your search. Initially, we might meet weekly to develop strategy and materials. Once you're actively interviewing, we meet as needed; before interviews, when opportunities arise, during salary negotiations. You have direct access when urgent situations come up.

Will you help me prepare for job interviews?

Yes. Interview preparation is included in every engagement. We'll work on positioning your background confidently, handling tough questions (layoffs, gaps, career pivots, "why this role?"), demonstrating value clearly, and closing strong. I've written a book on interview preparation (When Can You Start?) and have 18+ years helping professionals prepare for high-stakes interviews.

How much more money will I make with salary negotiation help?

It varies by profession and situation, but strategic negotiation typically yields 15-25% above initial offers. I've helped clients negotiate tens of thousands of dollars more than they would have accepted without guidance. Even conservative gains typically pay for the investment many times over.

 

Investment & Payment

How much does this cost?

Investment varies based on your situation and what you need. After our initial conversation, I send a customized proposal with clear pricing. 
 

I also offer flexible payment options for professionals facing financial hardship due to layoffs.

How do I pay?

I accept all major credit cards (Visa, MasterCard, Discover, American Express), and PayPal.

TERMS

Terms of Service & Privacy Policy

By using Shimmering Careers' services, you accept the following terms and conditions. Please read them carefully.

 

Services & Engagement

Nature of Services


Shimmering Careers provides strategic career coaching, resume and LinkedIn profile development, job search strategy, interview preparation, and salary negotiation guidance. All services are customized to individual client needs.

No Guaranteed Outcomes


While I bring 18+ years of experience and a strong track record of success, I cannot guarantee specific outcomes (job offers, salary increases, or timeline to placement). Job search success depends on many factors beyond our control including market conditions, your target role, competition, and your active participation in the process.

Client Responsibilities


Successful outcomes require your active participation: responding to requests for information, implementing strategies we develop together, applying to opportunities, preparing for interviews, and maintaining momentum in your search.

Engagement Terms


Services continue until you accept a job offer or we mutually agree to conclude the engagement. If you become unresponsive for 60+ days without prior notice, I reserve the right to consider the engagement concluded.

 

Payment & Refunds

Payment Terms


Payment terms are specified in your customized proposal. Payment is due upon acceptance of proposal unless flexible payment arrangements have been agreed upon.

No Refunds Policy


All sales are final. Because services are customized and delivered over time, refunds are not provided once work has begun. If you're not seeing results, we'll diagnose what's blocking you and adjust strategy; I stay committed to your success throughout the engagement.

Flexible Payment Options


For clients facing financial hardship due to layoffs, I offer flexible payment structures (lower upfront payment with success-based components). These are detailed in individual proposals.

 

Confidentiality & Privacy

Your Privacy


I never share your information with anyone or reveal that we've worked together unless you explicitly request it. Your confidentiality is guaranteed.

Information Collected


When you contact me or engage my services, I collect: name, email address, phone number, current/past employment information, career goals, and any other information you choose to share to help me serve you effectively.

How Information Is Used


Your information is used solely to:

  • Provide career coaching and document development services

  • Communicate with you about your engagement

  • Improve service quality

 

Information Security


Your personal information is stored securely and is only accessible by me. I do not store credit card information; all payments are processed through secure third-party payment processors (PayPal).

No Selling or Sharing


I do not sell, trade, or transfer your personally identifiable information to outside parties. Ever.

 

Intellectual Property

Ownership of Deliverables


Once you've paid for services, all materials I create for you (resumes, LinkedIn profiles, cover letters, strategic documents) become your property to use as you see fit.

Website Content


All content on shimmeringcareers.com is protected by United States and international copyright laws. You may not reproduce, distribute, or exploit any content from this site for commercial purposes without express written consent.

Portfolio Use


I do not share client work publicly or use it as portfolio samples without explicit written permission.

 

Limitation of Liability

Services Provided "As Is"

Career coaching services are provided based on professional judgment and 18+ years of experience, but outcomes cannot be guaranteed due to factors beyond our control including economic conditions, market shifts, competition, and client follow-through.

No Liability for Job Market Factors


I am not liable for job turndowns, extended search timelines, economic downturns, industry disruptions, or any circumstance beyond my direct control that may affect your job search outcomes.

Maximum Liability


In no event shall my total liability to you exceed the amount you paid for services.

 

Revisions & Updates

Document Revisions


Most clients are satisfied with initial drafts of their materials. If you're not completely satisfied, I'm happy to work with you on revisions to ensure you have documents you can be proud of. Revisions are included for 90 days from delivery of initial materials.

Updates After 90 Days


Updates or revisions requested more than 90 days after initial delivery, or after you've accepted a new position, may incur additional fees. Contact me to discuss.

 

Cookies & Website Usage

Cookies


This website uses cookies to enhance your experience and gather information about visitors. Cookies help us understand how you use the site and improve it. You can disable cookies in your browser settings, though this may affect site functionality.

Analytics


We use web analytics to understand how visitors use our site. This information is aggregated and anonymous.

 

Communication Preferences

Email Communications


If you've opted in to receive occasional updates about career topics or new services, you can unsubscribe at any time using the link in any email.

Marketing Communications


I do not send unsolicited marketing emails. Any communication from me is either in response to your inquiry or because you've explicitly opted in to receive updates.

 

Dispute Resolution

Good Faith Resolution


If you have concerns about services provided, I encourage you to contact me directly so we can resolve issues in good faith. Most concerns can be addressed through open communication.

Governing Law


These terms are governed by the laws of the State of California, United States.

 

Changes to Terms

I reserve the right to update these terms as services evolve. Material changes will be communicated to active clients. Continued use of services after changes constitutes acceptance of updated terms.

Questions about these terms or privacy practices?
Phone: 650-464-0085
Your Consent

By using this website and engaging my services, you consent to these terms and privacy practices.

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